Every customer. Every device. Every dollar. Under control.
myMSP is the control centre for a managed services business: billing reconciliation, service desk, RMM and a branded customer portal, on one set of data. It starts on top of the PSA and RMM you already run.
Every contract line checked against what you deliver, every morning. What you're owed, raised for approval. What you shouldn't be charging, flagged too.
Reconcile billing
Devices in the RMM, protection in your security and backup tools and seats in Microsoft 365, set against each contract line. Under-billing and over-billing, per customer, in dollars a month.
Microsoft 365 licence sync Included
NCE subscriptions matched to contract seats, back-billing to the day, and price drift against Ingram Micro and Dicker Data.
Quote to cash
Quotes from live supplier pricing with a margin check. Accepted quotes raise purchase orders; shipped stock, hours and contract periods land on one invoice.
Xero and MYOB Included
Invoices go to your accounting platform with per-line tax. Payments come back.
A service desk that knows the contract. Tickets arrive against the right person, the timer knows whether the work is covered, and customers can see where things stand without emailing you.
Tickets, SLAs and time
Native ticketing with SLA clocks, queues, a one-click timer, and contract coverage that says whether an hour is billable before you log it.
Smart support inbox
Forwarded emails attributed to the person who actually wrote them, classified, matched to the customer and drafted into a ticket.
Dispatch
One column per technician for the day, with the unscheduled backlog underneath.
Customer 360
Contracts, devices, licences, gaps, tickets, credentials and IT Glue on one page per customer.
Your brand on the front door
- Tickets, invoices, devices, backups and Microsoft 365 seats
- Click to accept quotes, with a purchase order number
- A plain-English weekly summary and a posture score with the one thing to fix
- You choose which sections each customer sees
An RMM that writes its own homework. Machines report in, recurring errors are grouped across your whole fleet, and myMSP researches the likely cause and drafts the fix for a person to approve.
Windows, macOS and Linux
One agent, plus Hyper-V and Proxmox hosts read with their VMs. Monitoring with thresholds you can see on the chart.
Patching you can trust
Security, exploited and overdue updates per machine, scan freshness, restart windows and maintenance mode.
Event intelligence
Errors grouped by what they are and how they spread. myMSP answers with a likely cause and a suggested fix.
Scripts with two-person approval
AI drafts, a different person approves with a passkey, and automatic fixes stop themselves if they don't work.
Remote control from the ticket
Screen, terminal and files in a session that knows its ticket and its machine.
Start on top. Move across when you're ready.
On top of your stack
Connect Autotask, ConnectWise or Halo, Datto RMM and Microsoft 365. Billing reconciliation and the portal work from day one.
Shadow mode
myMSP's PSA runs beside yours and compares tickets, contracts and seat counts every hour. You see every difference.
Switch one piece at a time
Tickets, contracts, invoicing: each moves on its own. The switch stays locked until the comparison has been clean. Ticket history comes with you.
"We built it because we needed it. It runs our own customers every morning."
myMSP started as the tool our Auckland MSP built to stop billing leaks. It grew into the service desk, RMM and portal we wanted and couldn't buy. Nothing customer-facing happens without a person approving it.
Jonathan Prentice · Founder & CEOStart with the leak. Or start with the platform.
Founding partner places: 10, closing 11 December 2026. 40% off the base plan for 24 months · free onboarding · 90-day 3× guarantee. Terms apply.